Responsibilities

• Service customer requests for quotes and orders received through multiple channels of communication
• Assist customers with accurate transactions and industry specific product information
• Provide technical assistance for Lapeyre stair products and services
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers
• Build and expand customer relationships and help ensure replacement and increased business.
• Use Customer Relationship Management (CRM) software to Co-manage accounts in coordination with multiple team resources

Requirements

• College degree or comparable working experience in customer service, sales or as a technical representative. 
• 3+ years of sales or customer service experience
• Strong mathematical and technical aptitude
• Excellent verbal & written communication skills, along with a pleasant & professional phone manner
• Must be detail oriented and possess excellent problem-solving skills
• Must be able to handle multiple tasks using strong organizational skills
• Self-managed and a team player