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Laitram®

IT Technical Support Analyst

Location:

Baltimore/Washington D.C.

Category

Information Technology

Division

Intralox
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Laitram LLC Information Technology Services Department has an opening for an IT Technical Support Analyst reporting to the IT Technical Services Manager serving our Intralox facility. The primary responsibilities for this position include effective operation, maintenance and support of hardware, software, network and related infrastructure in the global environment.


Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.   

Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. 

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect.  We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.
Primary Responsibilities:
  • Responsible for technical break/fix support of all IT systems
  • Responsible for the deployment of all end user IT systems, hardware and software
  • Interface and maintain effective communication with business users and other global IT team members when resolving incidents and fulfilling requests
  • Identify proactive ways to reduce the number of incidents in the environment

Additional Responsibilities, as time permits:
  • Participate in IT Projects to ensure complete understanding of new and upgraded systems
  • Assist with managing regional vendor relationships, and contract renewals
  • Identification of opportunities for continuous improvement (automation, upgrades, security, updates, etc.) of systems in production

Requirements:
  • Bachelor's degree in Information Technology or related field; or equivalent years of proven IT and customer service work experience; Must have one certification listed in desired qualifications
  • Ability to multi-task and prioritize assigned work according to business need and priorities
  • Strong analytical and problem solving skills; ability to independently perform root cause analysis
  • Self-managed; ability to work well alone and in a global team environment
  • Excellent customer service skills and ability to interface with all organizational levels
  • Excellent written and verbal skills
  • Ability to work evenings and weekends, as needed.  In most cases this will be planned
  • ITILv.3, MCSA: Windows 10, and/or CCNA, A+, Net+ would be nice to have

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