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Senior Technical Writer


Baltimore/Washington D.C.


Engineering, Manufacturing & Production


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This position is responsible for the development of technical documentation and deliverables supporting complex, product conveyor sorting systems in Intralox’s Integration department. You will use your technical writing and engineering experience to prepare, review, revise, and maintain technical documentation that support maintenance and training functions for large systems. You will also be responsible for documenting of a wide variety of internal processes and production activities, including work instructions, standard operating procedures, maintenance allocation, quality assurance activities, and training materials. You will work in a small team environment that also supports configuration management activities and documentation oversight functions.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.


Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions. 


Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect.  We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.


We listen objectively, think creatively, and deliver results.  To learn more about our company culture, philosophy, and benefits, please visit our company page.


  • Organize and write supporting documentation for maintenancetraining, engineering, and operations.
  • Work closely with functional groups to create acceptance test plans, system functional descriptions, proposals, and other supporting internal documentation.
  • Work closely with functional engineering groups to create and requisition spare parts lists based on preventive maintenance needs.
  • Work with customers and vendors to coordinate training schedules, scope, and deliverables.
  • Work with technical staff to understand components and systems to develop user friendly documentation.
  • Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding.
  • Revise and update documents as the result of engineering changes.
  • Create appropriate training materials for internal and external users.
  • Perform miscellaneous administrative or communications tasks as directed by the project manager.
  • Direct others and assist in the production of hard copies with duties such as printing, binding, uploading to internet sites, and shipping.
  • Standardize and streamline documentation processes.
  • Will be assigned and responsible for independently researching and writing manuals for large conveyance systems.
  • Use software such as Adobe InDesign, MS Office Project, Word, Excel, AutoCAD and Autodesk Inventor suite, and Adobe InDesign and Illustrator/Photoshop to accomplish job responsibilities.
  • Attends trainings or self-trains to continuously improve skillsets.
  • Can perform customer site training.


Required Skills:

  • B.S. or B.A. from an accredited university or equivalent work experience
  • Minimum four years’ experience in the mechanical or electrical engineering field.
  • Proficient at working with and understanding electrical schematics and mechanical assembly/installation drawings.
  • Able to understand and describe complicated systems with layers of logical rules.
  • Able to work with system level bill of materials to develop maintenance documentation.
  • Has knowledge of detailed commonly used technology transfer concepts, practices, and procedures.
  • Proficient with multiple mediums of technology transfer such as manuals, videos, animations, and web pages.
  • Worksite experience in common large machinery safety practices
  • Knowledgeable in a shop environment.
  • Proficient with Microsoft Office suite and Adobe products as well as an engineering suite such as AutoDesk or equivalent.
  • Effective communication (verbal and written) and relationship skills with engineering groups, customers, suppliers and subcontractors.
  • A self-managed individual who is a team player.
  • Able to travel up to 15% of the year for training.

Desired Skills:

  • Knowledge of XML authoring and working within a CMS a plus.