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Laitram®

Regional Field Service Technician - Upper Midwest

Location:

US - Midwest Region

Category

Customer Service & Technical Support, Engineering, Manufacturing & Production

Division

Intralox
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Intralox has a position available for SERVICE+ Technician in the Upper Midwest.  This position requires a strong mechanical background to provide technical service and support for low-tension polymer belting technology in conveyor applications.  Effective planning and communication skills are also needed to manage a territory of approximately 5- to 6-hour (400-mile) radius from the Minneapolis or Rochester, MN area.  The SERVICE+ Technician must be available for some further travel throughout North America as needed, but this is anticipated to be minimal.  

As a technical resource, your role is to support proactive connections with customers to strengthen our partnerships by highlighting the value our transformative technology brings as well as providing reactive support when needed.  The SERVICE+ Technician will also work closely with account managers to ensure alignment and foster a team atmosphere.  You will develop deep professional relationships with dedicated production plants by consistently providing world-class service and results.  You will proactively schedule service visits to maximize overall effectiveness.  You will identify opportunities, train customers onsite, and respond timely to customer issues.   

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.   
  
Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. 
  
Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect.  We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset. 
Responsibilities:
  • Support and promote low-tension polymer conveyor belt applications 
  • Effectively communicate and build relationships with account managers and customers
  • Support, coordinate and perform belt installations in customer facilities 
  • Troubleshoot and correct problem installations or applications in the field
  • Find solutions on-the-fly and determine/communicate opportunities 
  • Provide technical assistance and training to salespeople and customers remotely by phone, reports, webcasts, and especially in person at customer facilities 
  • Inspect conveyors to gather detailed technical information on opportunities for improvement 
  • Communicate belt and conveyor recommendations verbally and in written reports 
  • Arrange and execute efficient travel on short notice, including nights and weekends 
  • Occasionally perform belt performance program calculations 
  • Maintain the professional appearance of the service van and equipment
  • Service emphasis upon Food customers in a particular geographic region in North America 
  • Periodic air travel required, reasonable access to regional airport  
  • Relentless self-evaluation, continuous improvement, and striving for improved customer touches 

Requirements:
  • High school diploma or equivalent; further education is a plus 
  • At least two years manufacturing, mechanical or agricultural experience 
  • Strong mechanical background, ideally with experience in processing or conveying equipment 
  • Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision  
  • Customer service oriented personality and approach 
  • Excellent English verbal and written communication skills 
  • Computer proficiency, including demonstrated experience with Microsoft products
  • Preferred OSHA safety training certification 
  • Able to independently drive a service van to appointments, lodgings, etc. 
  • Desire to travel regionally to North American customer locations, 50%+. Most travel will be within driving distance of your home location. 
  • Ability to occasionally lift up to 75 pounds 
EOE/M/F/Vet/Disabled

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