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IT Systems Engineer - Windchill


US - Remote


Information Technology


Laitram LLC
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We are seeking a skilled Windchill Technical Lead to join our dynamic Information Technology team. In this role, you will be responsible for managing the technical operations and lifecycle of our Windchill PLM system. Your expertise will be critical in ensuring the smooth operation, maintenance, and optimization of Windchill and its integrated applications. This position required a deep understanding of application functionality and the ability to collaborate with cross-functional teams.

The ideal candidate will be an inquisitive, process-minded individual, who enjoys troubleshooting and root cause analysis. He or she will work collaboratively with IT and Business teams to maintain the technology solutions which support key functions for Windchill services.

The opening will report to the IT Application Services Supervisor within IT Operations but will have dotted lines to our Windchill Digital Solution Engineering Program team.

  • Work with team to document system configurations for Tier 1 and 2 support resources where necessary. 
  • Collaborate with Windchill Project team for operational support requirements around enhancements and upgrades.
  • Act as Windchill Administrator in lower environments to define best practices around configuration and ongoing maintenance in production.
  • Facilitate technical discussions between internal and external stakeholders.
  • Manage relationship with third party SaaS vendors and implementation partners.
  • Apply ITIL principles for incident resolution and root cause problem analysis.
  • Act as primary POC for operational sustainability of Windchill system and integrations.
  • Excellent written and verbal skills  
  • Strong analytical skills; ability to perform root cause analysis. 
  • Ability to multi-task and prioritize assigned work according to business needs and priorities.  
  • Self-managed; ability to work well alone and in a global team environment. 
  • Vendor management and technical team lead experience.
  • Bachelor’s degree in appropriate field of study or 5 years relevant IT work experience. 
Desired Qualifications:  
  • Familiarity with ServiceNow or similar IT management solution for ticket tracking/resolution
  • Experience in CAD and PDM applications, such as Inventor, Creo and Windchill 
  • 5 years’ experience in Windchill PLM on prem or cloud environments.