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IT Systems Administrator - Engineering Applications


New Orleans, LA


Information Technology


Laitram LLC
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We are seeking an IT Systems Administrator who will maintain, administer, and support our robust collection of Engineering applications across our global company.  This includes at its foundation the CAD, PLM, and PDM suite and related technologies (Windchill, Solidworks, EPDM, Autodesk, Creo, MathCAD, MatLab and others) for employees in our 20+ offices worldwide.  

The ideal candidate will be an inquisitive, technical-minded individual, who enjoys troubleshooting and root cause analysis. He or she will work collaboratively with IT and Business teams to maintain the technology solutions which support key functions for our fast-paced Engineering teams. 

This position will report to the IT Application Services Supervisor and will be based in New Orleans, LA.

  • Administer engineering systems and related infrastructure to support them 
  • Troubleshoot and optimize usage of engineering software offerings  
  • Manage license servers, including connections and annual upgrades 
  • Support engineering program team with product lifecycle upgrades and implementations 
  • Maintain secure environments with the IT Security team  
  • Provide Tier 2 support for our IT Support team and manage and incident escalation to service providers for added expertise.
  • Document engineering systems troubleshooting and configuration for Tier 1 support resources 
  • Interface with other Engineering application administrators within the business 
  • Bachelor’s degree in appropriate field of study or relevant work experience 
  • Minimum 4 years of proven IT administrative experience 
  • Experience managing Windows systems and applications 
  • Experience managing server settings and network license configuration 
  • Self-managed; ability to work well alone and in a global team environment 
  • Ability to multi-task and prioritize assigned work according to business needs and priorities  
  • Strong analytical skills; ability to perform root cause analysis. 
  • Excellent written and verbal skills  
  • Experience in CAD and PDM applications, such as Solidworks, Inventor, Creo and Windchill would be nice to have
  • Familiarity with ServiceNow or similar IT management solution for ticket tracking/resolution would be nice to have