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Laitram®

IT Service Desk Administrator

Location:

New Orleans, LA

Category

Information Technology

Division

Laitram LLC
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We are seeking an IT Service Desk Administrator who will maintain and support our IT environment across the Laitram companies. The primary responsibilities for this position include effective operation, maintenance and support of hardware, software, network, and related infrastructure in the global environment.  

The ideal candidate will be an inquisitive, technical-minded individual, who enjoys troubleshooting and root cause analysis. He or she will work collaboratively with IT and our end users to identify issues in our environment and provide or facilitate a resolution. 

This position is in New Orleans and will report to the New Orleans IT Service and Support Supervisor. This position mirrors our Australia Office hours. Sunday night through Thursday night 3:00 pm to midnight.

Responsibilities:  
  • Responsible for technical break/fix support of all IT systems
  • Responsible for the deployment of end-user IT systems, hardware, and software
  • Work with Infrastructure Team to own first touch of after hour alerts and escalating issues to on-call person as needed
  • Assist Infrastructure Team with project work that needs to take place after normal US business hours
  • Interface and maintain effective communication with business users and other global IT team members when resolving incidents and fulfilling requests
  • Identify proactive ways to reduce the number of incidents in the environment
  • Assist in documentation of IT processes and procedures and maintenance of the Knowledge Base
  • Assist with managing regional vendor relationships
  • Perform planned system changes and upgrades with minimal impact to business operations which may require after hours or weekend work

Requirements: 
  • Bachelor’s degree in appropriate field of study or relevant work experience 
  • Ability to multi-task and prioritize assigned work according to business need and priority
  • Flexibility with work schedule and ability to work evenings and weekends
  • Self-managed; ability to work well alone and in a global team environment 
  • Strong analytical skills: ability to perform root cause analysis
  • Excellent written and verbal skills  
  • Familiarity with Windows operating systems would be nice to have 
  • MCSA: Windows 10 and/or CCNA (Cisco Certified Network Associate), A+, Net+ would be nice to have
  • Familiarity with ServiceNow or similar IT management solution for ticket tracking/resolution would be nice to have