IT Infrastructure Contractor
We are seeking an IT Infrastructure Contractor who will assist in maintaining, administering, and supporting the computer infrastructure across the Laitram companies. This includes configuration, installation, documentation and decommissioning of server and network equipment.
The ideal candidate will be detail oriented with the ability to precisely follow process steps. They will work collaboratively within IT and with the business to maintain the technology which supports key functions for our fast-paced manufacturing teams.
This position will report to the IT Infrastructure Supervisor under the IT Operations structure.
Responsibilities:
- Follow predefined processes and documentation to configure and install various computational and network devices and services (servers, virtual machines, routers, switches, firewalls, wireless access points, etc.)
- Monitor performance and ensure system availability, reliability, and capacity planning.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to computing and network infrastructure.
- Assist with the administration, scheduling, and management of system rollouts ensuring they meet firm standards for integration, usability, and security.
- Understand and recommend solutions such as replacement/upgrade of existing hardware, software, applications, self-help guides, process improvements, knowledge base, etc. to enhance services and eliminate incidents.
- Maintain technical documentation and standard operating procedures to assist with system usage, configuration procedures, and standard operation manuals.
- Display professional conduct with internal and external team members, and valued partners.
Requirements:
- Excellent communication and problem-solving skills with the ability to perform troubleshooting in a technically diverse environment.
- Experience with TCP/IP networks from Layer 1 through Layer 3, from IP addressing and naming (DHCP, DNS, subnetting, VLAN) through security, along with related software tools for monitoring and management.
- Organizational, documentation, and time management skills able to prioritize work and meet competing deadlines.
- Proactive self-starter with professional maturity, confidence, and a strong sense of ownership, accountability, and follow-through.
- Excellent oral and written communication skills able to convey technical information to individuals of various levels of technical comprehension.
Desired:
- Familiarity with ServiceNow or similar IT management solution for ticket tracking/resolution
- Understanding of VMWare virtualized server concepts
- Experience with Windows Server configurations
- Previous exposure to Cisco and Fortinet network device configurations
EOE/M/F/Vet/Disabled
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