Field Technician (Optimization Services Group)
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Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has positions available for Field Technician (Optimization Services Group) in North America. It is not a requirement that the candidate live in Louisiana, as travel is required within the Continental United States.
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.
Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.
Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.
We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.
Responsibilities:
- The Field Technician involves executing optimization services on material handling equipment, encompassing field installations and audits.
- Candidates should possess a robust mechanical background to deliver technical support for conveyance systems.
- Given the travel demands of the position, it is open to individuals located anywhere within the United States, with reasonable access to an airport.
- Plan, manage and perform mechanical and electrical assembly, installation, and commissioning of equipment.
- Train customers to operate, maintain and optimize equipment performance.
- Provide warranty support by diagnosing failures, ordering parts, and affecting repairs and replacements.
- Provide insightful technical feedback to the Company’s Engineering and R&D departments to improve equipment performance and value.
- Troubleshoot and correct problem installations or applications in the field.
- Find solutions on-the-fly and determine/communicate opportunities.
- Inspect conveyors to gather detailed technical information on opportunities for improvement.
- Communicate belt and conveyor recommendations verbally and in written reports.
- Arrange and execute efficient travel on short notice, including nights and weekends.
- Maintain the professional appearance of equipment and work area.
- Relentless self-evaluation, continuous improvement, and striving for improved customer touches.
Position Requirements:
- A High school diploma or GED equivalent.
- At least three (3) years of work experience as a mechanical or electrical technician.
- Strong mechanical background, ideally with experience in processing or conveying equipment.
- Ability to travel extensively (70%) both domestically and internationally and work weekends, holidays as needed.
- Ability to communicate effectively with customers.
- Ability to work within a team environment including subcontractors.
- A Valid driver’s license.
- Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision.
- Excellent English verbal and written communication skills
- Computer proficiency, including demonstrated experience with Microsoft products.
- Ability to read and understand manufacturer’s drawings and manuals to “self-teach” new technology.
- High level of attention to detail.
- Effective communication (verbal and written) and relationship skills.
- Positive, confident outlook with an entrepreneurial, problem-solving personality.
- Ability to safely lift (up to) 75 lbs., climb ladders, work in tight spaces, and stand, kneel and squat on a repetitive basis.
Preferred Requirements:
- Technical degree (electrical/mechanical/automation).
- Experience with material handling equipment.
- Strong electro-mechanical skills (electrical panels, motors, drives and networks), experience with industrial control systems.
- Ability to MIG weld.