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Laitram®

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Field Service Coordinator

Location:

New Orleans, LA

Category

Customer Service & Technical Support

Division

Intralox

Hours

Days
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Intralox L.L.C., is currently seeking a Field Service Coordinator to manage the scheduling and provide support to our field service teams consisting of field service technicians and applications engineers. We are looking for someone who has strong project management and coordination skills who is self-managed and organized. This position will be based out of our New Orleans, LA location.


Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.


Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions. 


Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Responsibilities:

  • Manage a Field Services schedule board and assign Field Service Technicians and Applications Engineers based on incoming requests
  • Collaborate with Account Managers and Account Representatives to build demand for proactive work and help field service resources geographically optimize their travel through visit scheduling
  • Push field service resources to properly complete administrative tasks associated with work orders
  • Facilitate & coordinate the shipment of fleet splicers to and from customers facilities
  • Communicate & collaborate with both internal and external customers
  • Manage the billing process using the Oracle order management system

Requirements:
  • Bachelor's Degree is desired
  • Strong project management and coordination skills which includes planning, scheduling, dispatching, and communicating
  • Proficient with Oracle & Microsoft software (Order Management, Dynamics Field Service, Teams)
  • Computer proficiency with demonstrated experience in MS Office (Word & PowerPoint)
  • Excellent verbal and written communication skills
  • Customer service-oriented personality and approach
  • Spanish speaking is desired
EOE/M/F/Vet/Disabled

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