Desktop Technician
Laitram L.L.C. Information Technology Services Department has an opening for a contractor Desktop Technician, reporting to the Service Desk Supervisor. The primary responsibilities for this position include configuration, and deployment of PC systems for local and international sites.
Laitram, L.L.C, a global company, offers an unparalleled opportunity for those who want to work for an established, yet growing company in the private sector. We offer opportunities for continuous improvement, and career advancement. To learn more about our company culture, philosophy, and benefits, please visit our Careers website.
Responsibilities:
- Work with our deployment team to use existing procedures to image and deploy desktops and laptops
- Installation of software using our SCCM Imaging system and/or manual installation
- When needed, physical installation of new equipment
- Fulfill Service Hub request for hardware, accessories, loaner devices, and IT equipment relocation
- Manage and maintain accurate inventory of equipment; Order new equipment as needed to maintain appropriate inventory levels
- Create/update configuration and deployment documentation as processes evolve
- Where possible, provide dependable and timely resolutions to end-user inquiries and issues with newly deployed equipment. Escalate issues to our Service Desk Administrators as needed
- Interface and maintain effective communication with end-users and team members
Requirements:
- High school degree or GED
- At least 1 year experience in a process driven environment
- Excellent customer services skills and ability to interface with all levels in a corporate organization
- Basic understanding of computers, laptops, and common peripherals
- Basic knowledge of a network computing environment
- Basic knowledge of using and configuring the Windows operating systems and Microsoft Office
- Be able to multi-task and prioritize assigned work according to business need
- Strong analytical skills, self-managed, and ability to work well in a team environment
- Excellent written and verbal skills
- Warehouse and Inventory control background would be nice to have
- Previous experience using desktop/laptop imaging software would be nice to have
Preferred Requirements:
- Warehouse and Inventory control background
- Previous experience using desktop/laptop imaging software
EOE/M/F/Vet/Disabled
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