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Laitram®

Account Representative - Spanish Speaker

Location:

New Orleans, LA

Category

Customer Service & Technical Support

Division

Intralox

Hours

Days
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Intralox, L.L.C. has an opening for an inside Account Representative on our Latin American team. As a member of this team, the qualified individual will be responsible for providing exceptional service support to customers and for managing accounts through reactive and proactive contact, working with an industry-focused team to maintain and grow sales. 

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.

Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.

Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.


Responsibilities

  • Service customer requests for quotes and orders received through multiple channels of communication with a high degree of accuracy
  • Assist customers with industry-specific product information
  • Provide recommendations and technical assistance for conveyor and belting solutions
  • Create interest in and offer value-added products and services to customers
  • Build and expand customer relationships to ensure replacement and new business
  • Co-manage accounts in conjunction with multiple team resources

Requirements

  • Strong mathematical and technical aptitude
  • Excellent verbal and written communication skills in Spanish and English
  • Self-managed team player
  • Working knowledge of Windows-based software
  • Ability to work rotating shifts: 7:00 a.m. - 4:00 p.m.; 7:30 a.m. - 4:30 p.m.; 8:00 a.m. - 5:00 p.m.; and 9:00 a.m. - 6:00 p.m.
  • Ability to travel by air and car at least two times a year for up to a week at a time
  • Ability to type a minimum of 35 words per minute
  • Ability to work the occasional weekend for training and development

Desired Qualifications

  • Previous business-to-business customer phone support service experience preferred
  • College degree preferred
  • Familiarity with ERP systems (Oracle) a plus
EOE/M/F/Vet/Disabled

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