Job Responsibilities and Requirements
Key Responsibilities: - Partner with customers to understand their production realities, operational challenges, and opportunities for improvement.
- Analyze machine performance and process data to identify optimization opportunities that improve throughput, efficiency, quality yield, or cost performance.
- Quantify business value, payback, and customer impact using clear customer-facing metrics and measurable outcomes.
- Validate and communicate the value delivered by Laitram Machinery equipment, service visits, upgrades, and optimization activities.
- Work closely with Service teams after key service calls or maintenance activities to confirm results and help customers understand the operational improvements achieved.
- Develop strong relationships with existing customers and key accounts through regular site visits, conference calls, web meetings, and follow-up discussions.
- Identify opportunities where Laitram Machinery products, services, service contracts, upgrades, or solutions can create additional value for customers.
- Support upcoming Laitram Machinery projects in India and the broader APAC region by providing technical-commercial insight and customer feedback.
- Monitor customer sites for competitive threats, risks, and potential issues, and communicate relevant insights to internal stakeholders.
- Share field learnings and customer insights with Products, Services, Commercial, and Laitram Cloud teams to support continuous improvement and innovation.
- Represent and apply the Laitram business philosophy in customer interactions and day-to-day work.
Required Qualifications:
- Bachelor's degree in Engineering or a related technical field preferred.
- 3-5 years of experience in capital machinery, technical sales, solutions-based selling, project engineering, application engineering, customer success, after-sales services, or a related technical-commercial role.
- Experience working with high-value equipment, industrial projects, or complex customer solutions.
- Strong ability to understand mechanical and/or electrical equipment performance and translate technical results into business value.
- Excellent spoken and written English communication skills.
- Strong customer-facing communication skills, including the ability to present findings, explain value, and build trust with customer stakeholders.
- Ability and willingness to travel extensively across India, when required, the APAC region.
- Self-managed, proactive, positive, and results-oriented working style.
Preferred Qualifications:
- Experienced in the food processing equipment industry.
- Background in after-sales service, service contract support, retrofit business, applications engineering, or technical account management.
- Experience using operational data, dashboards, or digital tools to measure equipment performance and customer value.
- Ability to work effectively across Service, Commercial, Product, and customer teams.
EEO/Vet/Disability Notice
EOE/M/F/Vet/Disabled
