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Solution Architect - Collaboration and Knowledge Management


New Orleans, LA


Information Technology


Laitram LLC


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Laitram, L.L.C., has an opening for a Solution Architect for its Collaboration and Knowledge Management platforms.

Laitram is a vibrant, forward-thinking company with an intense commitment to innovation, integrity, and continuous improvement throughout its four operating divisions – Laitram Machinery, Intralox, Lapeyre Stair and Laitram Machine Shop.

At Laitram, more than 2500 employees located around the world work collaboratively to provide innovative products and solutions for our customers.  The work we do provides us with endless opportunities and challenges, and we value every contribution made towards exceptional company performance.   

Laitram, L.L.C. has been recognized for innovation and workplace excellence, including the New Orleans City Business “Best Place to Work” award. For more information, visit


  • Work with groups across the enterprise to evaluate their existing legacy environments and map needs and content to the appropriate latest technology in our portfolio. Develop the project plan that will be turned over to and leveraged by a project manager.
  • Plan and prioritize the release of collaboration & knowledge management products, including the development of high-level project plans to hand-off to the Project Manager.
  • Stay current on new features and releases for assigned products, including product enhancements and net new services. Work with IT operations to enable/disable changes for the enterprise when appropriate or roadmap enhancements if warranted. 
  • Lead the communication and change management efforts for new product releases and adoption.
  • Regularly connect with the Learning team to ensure alignment in use cases across the technology stack.
  • Act as the resident collaboration and productivity product expert to participate in cross-functional teams as an advisor on the technology.        
  • Lead knowledge envisioning sessions to guide groups in the development of content types and the required meta data.
  • Keep pulse on business needs and how our collaboration technology stack can support those needs.
  • Manage vendors in the collaboration space – managed services and consulting engagements.


  • Bachelor’s Degree in appropriate field of study or equivalent work experience
  • Experience in migrating an enterprise from legacy technology to SaaS products
  • Strong leadership skills
  • Experienced problem solver
  • Principled thinking with eye towards simplification and continuous improvement
  • Project Management knowledge; excellent organizational skills
  • Excellent communication and interpersonal skills; works well in a team environment
  • Strong technical aptitude with 5+ years of technical experience
  • Experienced business process engineer
  • Experience leading diverse teams, including members from global business departments and vendors

Desired Qualifications

  • Project Management certifications a plus
  • Experience managing SharePoint or Office 365 implementations/migration projects
  • Good understanding of the Office 365 product suite and a desire to stay up-to-date on the changes that impact business users
  • Experience deploying products in a multi-national, multi-division company
  • Experience with managing staff augmentation providers