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Laitram®

Maintenance Trainer

Location:

US - Southeast Region, US - Northeast Region, US - Southwest Region, US - West Coast Region, US - Midwest Region, US - Pacific Northwest Region

Category

Customer Service & Technical Support, Human Resources & Legal

Division

Intralox
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Intralox is seeking a Trainer to lead the delivery of instructor-led training for our customers. This role sits on a new and expanding global Customer Training team that aims to delight our customers with training that amplifies customer value. The right individual is mechanically inclined and passionate about instructional delivery that is informative, sticky, and fun. This person will provide instruction at both customer and Intralox facilities and ensure maintenance employees can use, maintain, and troubleshoot our equipment.


This is an exciting opportunity to be a key contributor to our growing program as we build a robust educational service for our customers that solves their most critical conveyance needs. This role is part of the dynamic and fast-growing Logistics and Material Handling Business Unit and reports to the Customer Training Program Manager. It is based remotely in the US.



Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.   

 


Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. 

 


Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect.  We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset. 

Responsibilities:

  • Deliver highly effective instructor-led blended training to customers and/or Intralox field technicians who support our customers; training methods include classroom training, virtual online training, and on-site at customer.
  • Support the development and refinement of technical training content, including classroom presentations, hands-on exercises, digital training, and materials
  • Evaluate the effectiveness of training through learner feedback and knowledge/skill demonstration; drive continuous improvement in our training delivery
  • Translate business needs to training requirements by assessing product/process audits, performance metrics, maintenance and troubleshooting data, and account strategies
  • Support the development and delivery of train-the-trainer programs
  • Contribute to the Intralox Customer Training program by creating/simplifying tools, sharing across our team, and developing best practices with designers and instructors that optimizes instruction

Requirements:

  • 5+ years of experience in teaching, instructional delivery, and/or training
  • Mechanical engineering degree, work experience, or relevant aptitude
  • Working knowledge of engineering software (e.g., AutoCAD, Inventor)
  • Skilled at conveying technical concepts and ideas simply and clearly
  • Strong communication and facilitation skills, including presenting, listening, questioning, and pacing
  • Customer service mindset with a drive to delight customer with a strong training experience
  • Confident, resilient, flexible, proactive, and self-managed
  • Strong planning, organization, and project management skills
  • Open to feedback, with proven ability to work collaboratively with others
  • Willingness to travel to meet customer training schedule, including occasional weekends
  • Ability to carry 50lbs of equipment to customer site for training
  • Ability to give training at height (e.g., bulk sorters suspended from ceiling)


EOE/M/F/Vet/Disabled

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