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IT Systems Engineer - Microsoft Teams Rooms

Location:

New Orleans, LA

Category

Information Technology

Division

Laitram LLC
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Laitram LLC is seeking an experienced IT Systems Engineer with a strong background in Microsoft Teams Rooms (MTR) to join our dynamic IT team. The successful candidate will be responsible for the deployment, maintenance, and troubleshooting of Microsoft Teams Rooms across our globally distributed organization. In addition to MTR management, this role will support Microsoft Teams as a product, including add-in requests, teamsite management, and integration with other enterprise systems. The ideal candidate will possess a blend of technical expertise in networking, security, and AV systems, along with hands-on experience in managing Microsoft Teams environments.

Laitram is comprised of four operating divisions - Intralox, Laitram Machinery, Lapeyre Stair, and Laitram Machine Shop.  We employ more than 3,800 people worldwide and have 22 offices in 9 different countries. Laitram has continually been recognized for innovation and workplace excellence.  Laitram is a vibrant, forward-thinking privately held company that brings innovation, integrity, and continuous improvement to every aspect of our work.  To learn more about our company culture, philosophy, and benefits, please visit our Careers website.

Responsibilities:

Microsoft Teams Rooms (MTR) Management:
  • Deploy, configure, and maintain Microsoft Teams Rooms devices in a globally-distributed collection of conference rooms, some with no onsite IT personnel.
  • Monitor and troubleshoot MTR systems to ensure seamless operation during meetings and events.
  • Collaborate with vendors and internal teams to manage MTR hardware and software updates.
  • Provide technical support and training to end-users on MTR functionality and best practices.
Audio-Visual (AV) Systems Integration:
  • Collaborate with AV specialists to ensure optimal room acoustics, microphone, and speaker placement for high-quality audio and video during meetings.
  • Integrate Microsoft Teams Rooms with existing AV equipment, ensuring compatibility and high-quality output.
Infrastructure Integration:
  • Work closely with Network Infrastructure team to ensure stability and performance for MTRs.
  • Adhere to security policies and procedures as established by IT Security and Physical Security.
Documentation and Training:
  • Develop and maintain documentation related to Microsoft Teams Rooms deployment, configuration, and troubleshooting.
  • Equip, enable, and empower IT Operations to support and administer the MTR environment.

Requirements:
  • B. S. in Computer Science, MIS or related field; or 7 years of related work experience
  • Hands-on experience with Microsoft Teams Rooms in a global enterprise environment
  • 3+ years’ experience administering Microsoft Teams in a global enterprise environment
  • Self-managed; ability to work well independently and in a global team environment 
  • Ability to multi-task and prioritize assigned work according to business need and priorities
  • Strong analytical skills and the ability to perform root cause analysis

EOE/M/F/Vet/Disabled

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