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Laitram®

Engineering Technical Support

Location:

New Orleans, LA

Category

Customer Service & Technical Support

Division

Intralox

Hours

Days
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Intralox L.L.C is currently seeking a Technical Support Specialist with the Technical Support Group and is looking for individuals who have strong mechanical/technical aptitude and can provide world class Customer Service and support out of our Harahan office to Intralox Customers in our Brazil Market. 

Intralox offers an unparalleled opportunity for those who want to work for an established, yet consistently growing company, with opportunities for international exposure, continuous improvement, and career advancement. To learn more about our company culture, philosophy, and benefits, please visit our Careers website

Responsibilities

  • Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
  • Make industry specific product recommendations.
  • Remote troubleshooting and correction of any problem installations or applications.
  • Technical evaluations of conveying systems.
  • Analyze conveyor design and make recommendations
  • Run Engineering analysis using proprietary software.
  • Provide technical training
  • Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
  • Build and expand customer relationships and help ensure replacement and increased business.
  • Moderate travel for training purposes

Requirements

  • BS degree in Mechanical or Industrial Engineering or a minimum of 3 years experience in an industrial sales/support or industrial equipment specification role.
  • Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts
  • Excellent verbal and written communication skills.
  • Computer proficiency with demonstrated experience in MS Office (Excel & PowerPoint), and CAD; experience with developing programs and writing code a plus
  • Fluent in English and Portuguese (written and verbal), Spanish is also desired
EOE/M/F/Vet/Disabled

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