Electro-Mechanical Trainer
Location:
Category
Division
We are seeking a Mechanical and Electrical Controls Trainer to lead the delivery of instructor-led training for our customers. This role sits on a new and expanding global Customer Training team that aims to delight our customers with training that amplifies customer value. The right individual is mechanically inclined and passionate about instructional delivery. With a knack for facilitating informative, sticky, and fun training, this person will ensure our customers and employees can use, maintain, and troubleshoot our equipment.
This is an exciting opportunity to be a key contributor to our growing program as we build a robust educational service for our customers that solves their most critical conveyance needs. This role is part of the dynamic and fast-growing Logistics and Material Handling Business Unit and reports to the Customer Training Program Manager. It is based remotely in the US.
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.
Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.
Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.
Responsibilities:
- Lead and facilitate highly effective instructor-led training for customers on Intralox equipment, focusing on conveyance systems, belting, camera tunnels, gappers, scales, and associated components.
- Instruct trainees on controls software, HMI (Human-Machine Interface) devices, and the integration of these system.
- Train customer technicians on proper equipment maintenance, troubleshooting techniques, and best practices to ensure uninterrupted operations.
- Develop trainees' skills in diagnosing and repairing mechanical and electrical issues promptly and efficiently.
- Evaluate the effectiveness of training through learner feedback and knowledge/skill demonstration; drive continuous improvement in our training delivery.
- Partner with Project Manager in the weeks leading up to each tour to ensure all logistics and health and safety conditions are in place. Supervise training areas for participants’ safety during training delivery.
- Contribute to the Intralox Customer Training program by creating/simplifying tools, sharing across our team, and developing best practices with designers, instructors and field technicians.
- Support the development and refinement of technical training content, including classroom presentations, hands-on exercises, digital training, and job aids.
- Support the development and delivery of train-the-trainer programs.
Requirements:
- 3+ years of experience in teaching, instructional delivery, and/or training.
- Mechanical and/or electrical engineering degree, work experience, or relevant aptitude.
- Skilled at conveying mechanical and electrical technical concepts and ideas simply and clearly.
- Strong communication and facilitation skills, including presenting, listening, questioning, time management.
- Customer service mindset with a drive to delight customer with a strong training experience.
- Confident, resilient, flexible, proactive, and self-managed
- Strong planning, organization, and project management skills
- Open to feedback, with proven ability to work collaboratively with others
- Willingness to travel up to 50% to meet customer training schedule, including occasional weekends
- Ability to carry 50 lbs. of equipment to customer site for training when needed