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Laitram®

Customer Service Industry Manager - Industrial

Location:

New Orleans, LA

Category

Customer Service & Technical Support

Division

Intralox
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Intralox, L.L.C. has an opening in its Customer Service Department for a Manager of internal account representatives in one of its five business units.

Primary responsibilities include (but are not limited to): Coordinating activities and the flow of information between Customer Service, Sales, Operations, and Marketing; Goal setting, training, and coaching for individuals within the department; Initiating, managing, and leading internal sales initiatives; Developing policies and procedures as needed.

The successful candidate for this key position will accelerate progress within the team by hands-on and leads-by-example management styles. As a member of the Customer Service Management Team, this individual will help develop overall departmental priorities and strategic direction as it pertains to world class service, proactive phone work and also identify current bottlenecks and future needs of the department, and implementation of the appropriate solution(s).

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.

Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions. 

Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Responsibilities

  • Manage internal Industrial Industry Team account representatives commercially and operationally
  • Set overall performance standards and goals
  • Conduct individual performance planning and performance evaluation sessions throughout the year
  • Make personnel decisions as well as salary adjustments and distribution of incentive payments
  • Provide coaching and training on phone sales techniques that support the Intralox Sales Methodologies
  • Coordinate the Team Selling efforts of Customer Service with other departments & resources
  • Various other responsibilities as needed

Requirements

  • College degree in business or other commercial disciplines 
  • Three to five years of people management or leadership experience
  • Demonstrated management skills
  • Proven track record of experience with Inside Sales and Customer Service in a business to business environment (preferably with engineered products)
  • Familiarity with customer relationship management (CRM) and order entry systems
  • Good technical aptitude
  • Strong commercial skills
  • Fluent in English (written and verbal). Ability to speak other languages (Spanish/Portuguese) is a plus
  • Enthusiastic team player with excellent organizational skills.
  • Ability to travel (4-6 times per year)
EOE/M/F/Vet/Disabled

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