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Laitram®

Account Representative

Location:

New Orleans, LA

Category

Customer Service & Technical Support

Division

Intralox
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Intralox, L.L.C has an opening for an Account Representative for a specialized technical product on our Spiral Customer Service team. As a member of this team, the qualified individual will be responsible for providing exceptional, accurate service to our customers, including organizing and managing complex orders/projects while working closely with our commercial, production and engineering teams.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.


Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions. 


Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect.  We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We listen objectively, think creatively, and deliver results.  To learn more about our company culture, philosophy, and benefits, please visit our company page.

Responsibilities
  • Proactively manage and coordinate projects/large orders both internally and externally
  • Service customer requests for quotes and orders received through multiple channels of communication with a high degree of accuracy
  • Work closely with internal resources to help solve problems and bring solutions to create a world class customer experience
  • Provide recommendations and technical assistance for conveyor belting and solutions
  • Build and expand customer relationships to ensure replacement and new business
  • Acts as a first point of contact for our Customer Service Department and Field Sales teams when questions arise, or help is needed regarding the Spiral Platform
  • Perform other related duties as assigned
Requirements
  • Strong mathematical and technical aptitude 
  • Ability to apply conceptual thinking
  • Self-managed team player who thrives in a complex, ever-changing environment
  • Excellent organizational skills with the ability to prioritize tasks 
  • Enjoys complexity and has a high attention to detail 
  • Pro-active mindset and always willing to go the extra mile
  • Process and solutions driven 
  • Ability to work the occasional weekend for training and development
  • Proficiency in using Microsoft Office Suite
  • Ability to travel by air or car at least two times a year for up to a week at a time 

Desired Qualifications
  • College degree preferred
  • Familiarity with ERP systems (Oracle) a plus

EOE/M/F/Vet/Disabled

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