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Laitram®

Account Representative

Location:

New Orleans, LA

Category

Customer Service & Technical Support

Division

Intralox

Hours

Days
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Intralox, L.L.C. has an opening for an inside Account Representative on the Customer Service team. As a member of this team, the qualified individual will be responsible for providing exceptional service support to customers and for managing accounts through reactive and proactive contact, working with an industry-focused team to maintain and grow sales. 

For more information about Intralox and the great benefits that we offer, click here.

Responsibilities

  • Service customer requests for quotes and orders received through multiple channels of communication with a high degree of accuracy.
  • Assist customers with industry-specific product information.
  • Provide recommendations and technical assistance for conveyor and belting solutions.
  • Create interest in and offer value-added products and services to customers.
  • Build and expand customer relationships to ensure replacement and new business.
  • Co-manage accounts in conjunction with multiple team resources.

Requirements

  • Strong mathematical and technical aptitude
  • Excellent verbal and written communication skills
  • Self-managed team player
  • Working knowledge of Windows-based software
  • Ability to work rotating shifts: 7:00 a.m. - 4:00 p.m.; 7:30 a.m. - 4:30 p.m.; 8:00 a.m. - 5:00 p.m.; and 9:00 a.m. - 6:00 p.m.
  • Ability to travel by air and car at least two times a year for up to a week at a time
  • Ability to type a minimum of 35 words per minute
  • Ability to work the occasional weekend for training and development

Desired Qualifications

  • Previous business-to-business customer phone support service experience preferred
  • College degree preferred
  • Fluent Spanish and/or Portuguese language skills a plus
  • Familiarity with ERP systems (Oracle) a plus
EOE/M/F/Vet/Disabled

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